Delivery Instructions & Order Claims

• White Glove Delivery

- Make sure to inform the delivery team exactly where you want the furniture placed.
- Have the area you want the furniture placed to be empty as they will not be able to move any old furniture for you.
- If you notice anything incorrect, it must be notated on the delivery paperwork at the time of delivery. If you notice any boxes arriving with noticeable external damage, please take a few clear photos of the packaging & labels from multiple angles in case we need it for future reference.
- If any item arrives incorrectly, keep all original boxes and packaging materials. Claims, replacements, or returns cannot be processed if the original packaging is missing or not intact.
- In certain situations, items may arrive in separate shipments, depending on availability.
- If someone other than yourself is receiving the delivery, please ensure they’re 18+ and able to inspect and sign on your behalf.

Important Note About Claims

All claims related to shipping damage or defects are processed directly through the delivery carrier or the manufacturer, depending on the situation. While we’ll absolutely help facilitate the claim on your behalf and stay in touch throughout, the resolution and liability is subject to the carrier or manufacturer.