Delivery Instructions & Order Claims

• Door Step Delivery

- Your order will be delivered to the front door or building entrance, depending on access.
- Ensure the area is clear and accessible for the delivery team.
- Before signing, inspect the packaging for any visible damage and take clear photos from multiple angles of the box and labels.
- Any issues or damages must be noted on the delivery paperwork at the time of delivery, so make sure to open the packaging before signing.
- If any item arrives incorrectly, keep all original boxes and packaging materials. Claims, replacements, or returns cannot be processed if the original packaging is missing or not intact.
- Delivery windows are typically estimates; please ensure someone is available during the entire window to receive the item.
- Someone 18+ is present to receive and sign for the delivery.